Kafu Travel Agency Refund Policy
1. Overview
Kafu Travel Agency is committed to providing clear and fair refund policies to our customers. Please review the following guidelines regarding cancellations, refunds, and adjustments.
2. Cancellations and Refunds
-
Refund Eligibility: Refunds are subject to the cancellation time frame. If you need to cancel your booking, please contact us as soon as possible to determine eligibility.
-
Cancellation Window:
-
Cancellations made 30 days or more before the start date of the trip may be eligible for a full refund.
-
Cancellations made 15–29 days before the trip may receive a 50% refund.
-
Cancellations made 14 days or less before the trip are non-refundable.
-
3. Partial Refunds and Modifications
-
Partial Refunds: In cases where part of the service is non-fulfillable (e.g., due to unforeseen events), partial refunds may be granted.
-
Modifications to Bookings: If you request a change to your booking, Kafu will do its best to accommodate it. Additional fees may apply, and changes may impact refund eligibility if they result in a cancellation.
4. Non-Refundable Services
Certain services are non-refundable, including:
-
Services marked as “non-refundable” at the time of booking.
-
Fees associated with processing visas, insurance, or any other add-on service if already fulfilled.
5. How to Request a Refund
-
Contact Us: For any refund requests, please email our support team at support@kafu.ae or call us at +97165309038.
-
Documentation: Please include booking details, payment receipts, and any additional information that may assist in processing your request quickly.
6. Refund Processing
Approved refunds will be processed within 10–14 business days. Refunds will be issued to the original payment method unless otherwise specified.
7. Policy Updates
Kafu reserves the right to amend the refund policy at any time. Changes to the policy will be posted on our website, and it is the responsibility of the customer to stay informed.
For further inquiries, please don’t hesitate to reach out to us. We are here to help ensure a smooth experience with Kafu Travel Agency.
FAQs
1. What is your cancellation policy for international tours? Our cancellation policy varies depending on the tour package and the time of cancellation. Please refer to the specific terms and conditions outlined in your booking confirmation for detailed information. 2. How can I cancel my booking? To cancel your booking, please contact our customer service team via phone or email. Provide your booking reference number and any other relevant details to process your cancellation. 3. Will I receive a full refund if I cancel my booking? Refunds are subject to our cancellation policy and the terms of your specific tour package. In some cases, a full refund may be available if the cancellation is made within a specified period. Please review the terms and conditions of your booking for more information. 4. How long does it take to process a refund? Refund processing times may vary depending on the payment method and the tour package. Typically, refunds are processed within 7-14 business days. You will receive a confirmation email once your refund has been processed. 5. Are there any cancellation fees? Cancellation fees may apply depending on the tour package and the time of cancellation. Please refer to the terms and conditions of your booking for detailed information on any applicable fees. 6. Can I reschedule my tour instead of canceling? Yes, in many cases, you can reschedule your tour. Please contact our customer service team to discuss your options and any potential fees or changes that may apply. 7. What happens if my tour is canceled by the company? If your tour is canceled by us due to unforeseen circumstances, you will be offered a full refund or the option to reschedule your tour for a later date. 8. Can I transfer my booking to someone else? In some cases, you may be able to transfer your booking to another person. Please contact our customer service team to discuss the specific terms and conditions that apply to your booking. 9. What if I need to cancel due to a medical emergency? If you need to cancel your booking due to a medical emergency, please provide supporting documentation to our customer service team. We will review your case and determine if a refund or rescheduling is possible. 10. Do you offer travel insurance? Yes, we offer comprehensive travel insurance options that cover trip cancellations, medical emergencies, and more. We highly recommend purchasing travel insurance to protect your investment and ensure peace of mind. 11. How do I check the status of my refund? To check the status of your refund, please contact our customer service team with your booking reference number. We will provide you with an update on the progress of your refund. 12. What if I need to cancel my tour due to visa issues? If you need to cancel your tour due to visa issues, please provide documentation of the visa denial to our customer service team. We will review your case and determine if a refund or rescheduling is possible. 13. Can I get a refund if I cancel my booking last minute? Last-minute cancellations may be subject to higher cancellation fees or non-refundable terms. Please review the terms and conditions of your booking for more information on last-minute cancellations. 14. What if the tour operator cancels the tour due to weather conditions? If the tour is canceled due to weather conditions, you will be offered a full refund or the option to reschedule your tour for a later date. 15. Are there any non-refundable components in the tour package? Certain components of the tour package, such as flights or special event tickets, may be non-refundable. Please review the terms and conditions of your booking for specific details. 16. Can I cancel a part of my tour and receive a partial refund? Partial cancellations and refunds may be possible depending on the tour package and the specific components being canceled. Please contact our customer service team to discuss your options. 17. What if I need to cancel due to a family emergency? If you need to cancel your booking due to a family emergency, please provide supporting documentation to our customer service team. We will review your case and determine if a refund or rescheduling is possible. 18. Is there a time limit for requesting a refund? The time limit for requesting a refund varies depending on the tour package and the terms of your booking. Please review the terms and conditions of your booking for specific details. 19. Can I get a refund if I miss my flight or tour departure? Refunds for missed flights or tour departures are subject to the terms and conditions of your booking. In some cases, refunds may not be available for missed departures. Please contact our customer service team to discuss your situation. 20. How do I request a refund if I paid with a credit card? To request a refund for a credit card payment, please contact our customer service team with your booking reference number and payment details. We will process your refund and notify you once it has been completed.