Kafu Travel Agency Refund Policy
1. Overview
Kafu Travel Agency is committed to providing clear and fair refund policies to our customers. Please review the following guidelines regarding cancellations, refunds, and adjustments.
2. Cancellations and Refunds
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Refund Eligibility: Refunds are subject to the cancellation time frame. If you need to cancel your booking, please contact us as soon as possible to determine eligibility.
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Cancellation Window:
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Cancellations made 30 days or more before the start date of the trip may be eligible for a full refund.
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Cancellations made 15–29 days before the trip may receive a 50% refund.
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Cancellations made 14 days or less before the trip are non-refundable.
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3. Partial Refunds and Modifications
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Partial Refunds: In cases where part of the service is non-fulfillable (e.g., due to unforeseen events), partial refunds may be granted.
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Modifications to Bookings: If you request a change to your booking, Kafu will do its best to accommodate it. Additional fees may apply, and changes may impact refund eligibility if they result in a cancellation.
4. Non-Refundable Services
Certain services are non-refundable, including:
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Services marked as “non-refundable” at the time of booking.
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Fees associated with processing visas, insurance, or any other add-on service if already fulfilled.
5. How to Request a Refund
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Contact Us: For any refund requests, please email our support team at support@kafu.ae or call us at +97165309038.
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Documentation: Please include booking details, payment receipts, and any additional information that may assist in processing your request quickly.
6. Refund Processing
Approved refunds will be processed within 10–14 business days. Refunds will be issued to the original payment method unless otherwise specified.
7. Policy Updates
Kafu reserves the right to amend the refund policy at any time. Changes to the policy will be posted on our website, and it is the responsibility of the customer to stay informed.
For further inquiries, please don’t hesitate to reach out to us. We are here to help ensure a smooth experience with Kafu Travel Agency.