Privacy Policy
Last updated: [1 May 2025]
At Kafu Travel ("we", "our", or "us"), your privacy is a top priority. This Privacy Policy outlines how we collect, use, disclose, and safeguard your information when you visit our website https://kafu.ae or use our travel services.
1. Information We Collect
We may collect the following information from you:
Personal Information:
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Full Name
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Email Address
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Phone Number
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Passport Details (if booking international travel)
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Payment Information (processed securely via third-party providers)
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Travel Preferences (e.g., destinations, hotel categories, flight preferences)
Technical Data:
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IP Address
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Browser Type and Version
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Device Type
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Pages Visited and Duration
2. How We Use Your Information
We use the data we collect for the following purposes:
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To process bookings and deliver travel services
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To send booking confirmations, invoices, and travel documentation
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To respond to your inquiries or customer service requests
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To personalize your experience on our website
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To send marketing and promotional offers (only if you opt-in)
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To improve our website and services
3. Sharing Your Information
We only share your information with:
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Service Providers (e.g., hotels, airlines, activity operators)
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Payment Gateways (e.g., Tabby, Stripe) to process transactions
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Legal Authorities when required by law
We do not sell or rent your personal data to third parties.
4. Data Retention
We retain your personal information only for as long as necessary to provide our services and fulfill the purposes outlined in this policy, unless a longer retention period is required by law.
5. Security Measures
We implement strict security protocols to protect your data:
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Encrypted communications (SSL)
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Secure data storage
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Access control and authentication for our internal systems
However, no method of transmission over the internet is 100% secure.
6. Cookies & Tracking
We use cookies to:
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Understand how users interact with our website
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Improve site performance
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Offer personalized content
You can control or disable cookies through your browser settings.
7. Your Rights
You have the right to:
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Access the personal information we hold about you
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Request correction or deletion of your data
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Opt out of marketing communications at any time
To exercise any of these rights, please contact us at info@kafu.ae.
8. Children's Privacy
Our services are not directed to individuals under 18. We do not knowingly collect data from minors.
9. International Transfers
If you are accessing our services from outside the UAE, please be aware that your information may be transferred to and stored in the UAE or other countries where we or our service providers operate.
10. Updates to This Policy
We may update this Privacy Policy periodically. When we do, we will revise the "Last updated" date. We recommend checking this page occasionally to stay informed.
11. Contact Us
If you have any questions about this Privacy Policy or your data, please contact:
Kafu Travel
📍 UAE
✉️ Email: info@kafu.ae
🌍 Website: https://kafu.ae
FAQs
1. What services do you offer? We offer a wide range of travel services, including international tour packages, holiday packages, flight and hotel bookings, travel insurance, and customized itineraries. 2. How do I book a tour package? You can book a tour package through our website, by contacting our customer service team, or by visiting one of our offices. Our travel experts are here to assist you with the booking process. 3. Do you offer customized itineraries? Yes, we offer customized itineraries tailored to your preferences and needs. Contact our travel experts to create a personalized travel plan just for you. 4. What destinations do you cover? We offer travel packages to various destinations worldwide, including Europe, Asia, Africa, the USA, and more. Explore our website to discover the destinations we cover. 5. How can I find travel deals and promotions? You can find exclusive travel deals and promotions on our website. We regularly update our offers, so check back often to find the best deals. 6. Do you provide travel insurance? Yes, we offer comprehensive travel insurance options that cover medical emergencies, trip cancellations, and more. We highly recommend purchasing travel insurance for your trip. 7. What is your cancellation policy? Our cancellation policy varies depending on the tour package and the time of cancellation. Please refer to the specific terms and conditions outlined in your booking confirmation for detailed information. 8. How can I cancel my booking? To cancel your booking, please contact our customer service team via phone or email. Provide your booking reference number and any other relevant details to process your cancellation. 9. Will I receive a refund if I cancel my booking? Refunds are subject to our cancellation policy and the terms of your specific tour package. Please review the terms and conditions of your booking for more information. 10. Can I reschedule my tour instead of canceling? Yes, in many cases, you can reschedule your tour. Please contact our customer service team to discuss your options and any potential fees or changes that may apply. 11. Do you offer group tours? Yes, we offer group tours to various international destinations. Our group tour packages ensure a hassle-free and enjoyable experience for all travelers. 12. Are there family-friendly travel packages available? Yes, we provide a variety of family-friendly travel packages to destinations worldwide. Our packages include activities and accommodations that cater to families. 13. Can I book luxury travel packages? Yes, we offer luxury travel packages for those seeking an upscale travel experience. Our luxury packages include premium accommodations, private tours, and exclusive experiences. 14. Do you offer adventure tours? Absolutely! We offer a variety of adventure tours to destinations worldwide. Whether you're interested in hiking, diving, or wildlife safaris, our adventure tour packages cater to thrill-seekers of all kinds. 15. What are the best travel packages for honeymooners? We offer special travel packages for honeymooners, including romantic destinations, luxurious accommodations, and exclusive experiences to make your honeymoon unforgettable. 16. Can I book last-minute travel packages? Yes, we provide last-minute travel packages to various international destinations. Check our website for the latest last-minute deals and offers. 17. What are the top travel packages for solo travelers? We offer a variety of travel packages designed for solo travelers. Our packages include safe and comfortable accommodations, guided tours, and activities that cater to individual travelers. 18. How do I check the status of my booking? You can check the status of your booking by contacting our customer service team with your booking reference number. We will provide you with an update on your booking status. 19. Do you offer eco-friendly travel packages? Yes, we offer eco-friendly travel packages that focus on sustainable tourism practices. Our eco-friendly packages include environmentally conscious accommodations and activities. 20. Can I get assistance with visa applications? Yes, we provide assistance with visa applications for various destinations. Contact our travel experts to get help with your visa application process.